An Appraisal and Ranking of the Effective Factors on Performance of Branches of Melli Bank of Iran in Mazandaran Province by Using of Ahp-fuzzy Technique

Volume 2, Issue 1, pp 195--207 http://dx.doi.org/10.22436/jmcs.002.01.20

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Authors

A. Sorayaei - Islamic Azad University, Babol Branch, Babol, Mazandaran, Iran S. A. Sajjadi Amiri - Islamic Azad University, Babol Branch, Babol, Mazandaran, Iran S. M. Sajjadi Amiri - Islamic Azad University, Babol Branch, Babol, Mazandaran, Iran

Abstract

The purpose of this research is appraisal and ranking of effective factors on performance of branches of melli bank of Iran in mazandaran province by using of AHP technique. as for literature review of organizational performance, needed data was collected by use of instruments with documents, interviews and questionnaire, with non experimental research methodology, by considerations experts' viewpoint in group AHP technique for priority. the results of this research to imply between 4 criteria, asset, management, personnel, customers and and between 27 selector switch, rate of asset absorption, profitability, decrease the delayed demanding, expertise, trust and respect to the personnel, have highest priority relation to other alternatives.

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Keywords

• appraisal
• ranking
• performance
• branches of Melli Bank of Iran
• FUZZY-Analytical Hierarchy Process (AHP-FUZZY).

MSC

•  03B52
•  62A86

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