Integration of Fuzzy Analytic Hierarchy Process (FAHP) with Balance Score Card (BSC) in Order to Evaluate the Performance of Information Technology in Industry


Hamid Reza Feili - Assistant Professor, Industrial Engineering, Alzahra University Nazanin Vasheghani Farahani - B.S., Industrial Engineering, K.N.T. University Naghme Vesaghi - B.S., Industrial Engineering, K.N.T. University


The degree of effectiveness of information technology (IT) in industry and the way it aids organizational goals are considered as very key sensitive points in industry's communications and interactions in the worldwide scale. In fact information technology has got various functions in different sectors of industry most of which are not simply quantifiable. Usually a large quantity of the information we deal with in industrial atmospheres are ambiguous and in a way fuzzy. That's why it makes it almost impossible to utilize common ways of decision-making in this area. In this research due to integrity of decision-making approach, evaluation of information technology will be based on FAHP and BSC approaches. Ways forward for BSC to express organizational hierarchy are divided into four main sections (financial, buyer, the function's internal process, and training and rate of progress). These factors are considered as functional indicators for each section to be evaluated. The FAHP approach here is mainly advised to be used to clarify the ambiguity of the information. In conclusion this integrated methodology facilitates planning in information systems and gives some clues to create a viable system of information technology in industry. That means provision of ways forward for improvements in performance of information technology in Industries.