An Study Some of the Factors Affecting on Relationship Quality Employee -Customer in the Hotel Industry by Fuzzy Logic
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Authors
Seyed Alireza Mousavi
- Islamic Azad University of Firouzabad
Maryam Ashraf
- Islamic Azad University of Qeshm
Parisa Rajaey
- Islamic Azad University of Qeshm
Nahid Moones Toosi
- Islamic Azad University of Qeshm
Abstract
Considering the developments and increasing competition in the world marketing progress from those who can strong relationship with customers and quality to establish this relationship focus on the needs of customers Expectations skills to deal their staff satisfaction, confidence in the loyalty make customers are. The aim of the paper test a model of the some factors affecting the relationship quality employee – customer by Fuzzy logic.
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ISRP Style
Seyed Alireza Mousavi, Maryam Ashraf, Parisa Rajaey, Nahid Moones Toosi, An Study Some of the Factors Affecting on Relationship Quality Employee -Customer in the Hotel Industry by Fuzzy Logic, Journal of Mathematics and Computer Science, 2 (2011), no. 2, 348--358
AMA Style
Mousavi Seyed Alireza, Ashraf Maryam, Rajaey Parisa, Toosi Nahid Moones, An Study Some of the Factors Affecting on Relationship Quality Employee -Customer in the Hotel Industry by Fuzzy Logic. J Math Comput SCI-JM. (2011); 2(2):348--358
Chicago/Turabian Style
Mousavi, Seyed Alireza, Ashraf, Maryam, Rajaey, Parisa, Toosi, Nahid Moones. "An Study Some of the Factors Affecting on Relationship Quality Employee -Customer in the Hotel Industry by Fuzzy Logic." Journal of Mathematics and Computer Science, 2, no. 2 (2011): 348--358
Keywords
- Relationship marketing
- relationship quality
- Competitive strategy
- Fuzzy logic
MSC
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